Frequently Asked Questions

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Grooming

  • For dogs we recommend every 6 to 8 weeks.

    Cats require nail trims once per month, and grooming varies depending on the breed - call us and we’ll help make a recommendation.

    Bunnies require a nail trim once per month, and grooming every 6 months.

    In all cases, the ideal time depends on the length and condition of your pet’s coat.

  • Yes, all breeds welcome, though the services may vary depending on the pet’s temperament and coat condition.

  • It varies depending on your pet’s breed, length and condition of their coat. Every pet has a different type of hair that requires a unique touch.

    When in doubt, give us a call and we can make a recommendation.

  • Professional grooming ensures safety, expertise and the highest quality of care.

  • While nail trimming seems harmless, it can cause great harm to your pet if done incorrectly. It’s best left to professionals for safety.

  • We use natural, hypoallergenic products and gentle techniques.

Bathing

  • Dogs: typically every 6-8 weeks; Cats: typically every 2 months, though it depends on the breed - give us a call and we can make a recommendation.

  • We use natural, hypoallergenic and pet-safe products.

  • Yes, we offer specialized treatments to help get the smell out.

  • Yes, for all pets as needed.

  • Our expert team will happily consult with you on the best ways to acclimatize your pet.

Dog Walking

  • Rain, snow or shine, we will typically walk dogs outdoors. We will shorten walks, or make indoor alternatives for severe weather events.

  • Walks range from as little as 15 minutes, to an hour. We also offer all-day adventures that include several walks throughout the day.

  • Yes, we can absolutely do private 1:1 walks with your dog.

  • We will typically group dogs by size and temperament.

  • We can do private 1:1 walks with your dog if they don’t do well in packs.

Overnight Stays

  • We provide a comfortable, secure accommodation inside our Founder’s home.

  • Yes, the Founder is always close to your pet.

  • You should bring food and treats that your pet loves, and you can also bring bedding or their favourite toys.

  • We give a little extra attention to pet that are having a hard time, to ensure their comfort.

Health & Safety

  • Yes, up-to-date vaccinations are required.

  • We have a daily cleaning routine with pet-safe disinfectants.

  • We have documented emergency plans for a variety of scenarios, and are within quick access to a veterinarian as needed.

  • We will happily accommodate pets with special medical needs according to the care instructions you provide us.

Behavioural Concerns

  • We provide a little extra attention and care as needed, calming techniques and gradual exposure.

  • Our staff are Certified in Animal Behaviour and animal First Aid

  • While we can help some animals adjust their behaviour in our care, we don’t offer formal dog training at this time.

  • Our team will consult with you on the best course of action. We can offer some private 1:1 accommodations if needed.

Booking & Policies

  • Appointments are available on a first-come, first-served basis, and typically book more than a week in advance. That said, you can always contact us to inquire about last minute accommodations.

  • SCHEDULED APPOINTMENTS & CANCELLATIONS / NO SHOWS/ LATE ARRIVALS

    Scheduling is important to maintain the flow of the shop. We strive to book appointments so we can keep our appointment times short (as best we can) and accommodate our client’s schedules. If unable to make a scheduled appointment, we would appreciate 2 business days’ notice during business hours (cancellation outside of business hours i.e. Sundays is not within business hours) or a $25.00 fee will be charged on your next visit.

    NO SHOWS

    If you do not show up for your scheduled appointment, you are responsible for 100% of the service fee. This fee must be paid before re-booking your appointment. If the fee is not paid, your account will be de-activated and no future booking will take place.

    LATE ARRIVALS

    Please give us a call if you are running late for your scheduled appointment. If you are more than 15 minutes late, your appointment may have to be re-scheduled or the service type changed. If the appointment is being re-scheduled, 100% of the service fee must be paid before re-booking. If the fee is not paid, your account will be de-activated and no future bookings will take place.

  • We accept cash, debit or credit.